I can't seem to get rid of it with Windows defender or Microsoft Security Essentials. they don't even recognize it's there. my AVAST detects it, but will only block it from opening and will not remove it. It is causing me to have to jump through hoops to even get online and prevents me from doing a system restore. I'm not very bright when it comes to computer problems. what can I do? Please keep it as simple as possible. Thanks!1 person needs an answerI do too

I can't seem to get rid of it with Windows defender or Microsoft Security Essentials. they don't even recognize it's there. my AVAST detects it, but will only block it from opening and will not remove it. It is causing me to have to jump through hoops to even get online and prevents me from doing a system restore. I'm not very bright when it comes to computer problems. what can I do? Please keep it as simple as possible. Thanks!My advice to you is to post this issue on a free forum to receive guided help to ensure your computer is malware free. I recommend the forum on the link below. The forum is completely free but, you will be required to create an account. This prevents spamming and drive by posting.Free forum : Repair-Bots OnlineI don't vote for myself I'm not here for the points. If this post helps you, vote. Visit my forum @ http://repairbotsonline.com/

If you know file and location then submit it to:https://www.microsoft.com/security/portal/Submission/Submit.aspxThen after submission , write down submission id and then contact MSE support:https://support.microsoftsecurityessentials.com/And chose:I think my PC is infected and support team will help you to remove it.Make sure MSE is update and run full system scan too.